Privacy and Cookies Policy
frankk. is a trading style of Baker Goodchild Direct Marketing limited (company registration 06442817) whose registered address is 6 – 7 Windsor Industrial Estate, Rupert Street, Birmingham, B7 4PR.
bakergoodchild is committed to processing personal information about you and our customers in ways that comply with our legal obligations.
frankk. operates the www.frankk.post website and is the Data Controller in respect of this website and the services we provide.
This Policy explains how we use any personal information we may collect about you when you use our website; or when you use or are a recipient of our services.
Personal information that we may collect about you
We may collect personal information which we receive when you:
- use our website or other sites accessible from our website
- use our services
- contact us; or
- are a recipient of our services.
This may include information which you provide when you complete one of our forms or receipts; when you enter information on our websites, when you contact us in writing or by phone or information which is recorded on mail or parcels sent to you, through us.
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details
- information required to provide you with a service, and details of our services that you have used
- your company’s name, your position in the company; the company’s address, company’s email address and telephone number
- your payment information such as credit or debit card details
- information collected through using our website, for example by cookies
- details of any enquiry or complaint
- information about the mail or parcels sent to you; and
- your information when signing for receipt of a parcel or mailing item
Why we collect personal information and the legal basis for doing so
We must have a legal basis to process your personal information. In most cases, the legal basis will be one or more of the following:
- in accordance with a contract
- to allow us to comply with our legal obligations
- to meet our legitimate interests, e.g. understanding how our customers use our services and to develop new services, as well as improving the services we already provide; or
- where it is in the substantial public interest, in the case of special categories of personal information
The table below sets out what we use your personal information for and the legal basis for doing so:
| What information do we collect? | When do we collect this? | How do we use this information? | Our reasons |
| First name Last name Email address Address Phone number Company | When you sign up to the website and use our service. | To create your account and allow you to use the service | Contractual necessity: We require details of your full name, email address, address, and company to create and administer your account, including to send you personalised system notifications, identify you at sign-in, for billing and other account administration purposes. |
| First name Last name Credit card details Address | When you pay for our service. | To collect our fees. | Contractual necessity: We require these details to be able to collect our fees in relation to the service provided to you. |
| Any personal data you may provide when answering our surveys. | When you choose to reply to one of our surveys. | To conduct research about our customers’ opinion of the current service or of potential new services that may be offered. | Consent (or in the case of any special category data, explicit consent): You do not have to respond to such surveys. If you do elect to answer a survey, the information is used to allow us to understand better who uses our platform and service and assists us in making improvements to our services. |
| Information collected by our use of cookies and similar technologies | When you use our Website or Platform | To conduct administrative tasks and to help us improve the functionalities and features of the Website and Platform. | Consent: We only place cookies if you consent to these when first visiting our Website or Platform. |
Who sees the personal information that we hold
Customers’ personal information may be provided to:
- Baker Goodchild Direct Marketing Limited
- Selected third parties:
- where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them
- where services are provided together with a business partner, and it is necessary to disclose the information to them in order to provide the services
- for the prevention of fraud against us, third parties and customers
- for the purposes of identity verification
- for the purposes of recovering debt
- to prevent money laundering
- where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service)
- Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g. to exchange information to protect against fraud and to reduce payment risks; in connection with the prevention and detection of crime.
Links to third party websites and third-party adverts
frankk. is not responsible for the privacy policies and practices of other sites even if you access them via the Website, Platform and/or as part of your use of the Service. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
Security
frankk. has implemented technology and policies to safeguard your privacy from unauthorised access and improper use. Personal data is secured on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to another website, it is protected through the use of encryption, such as Secure Socket Layer (SSL) protocol.
Storage and Data Retention
We store all personal data in the UK. We retain your data for no longer than is reasonable in line with the purposes for which it was originally collected. If you do not configure it, the default retention period for sensitive assets will be 3 years, unless you fail to use your account at least once in any 12-month period, in which case we will delete your account and associated data after such 12 months of non-use. Any user with an account can request their personal data to be removed at any time, however please note that (i) if the user account was a previous customer of frankk., data may be anonymised rather than fully removed and (ii) any personal data appearing on sales invoices will be retained by frankk. for at least 3 years.
The use of Cookies
When you are using the Website, cookies may be used to improve your experience. This may occur without any prior warning and could include the collection of your IP address.
A cookie is a small chunk of information which is sent by the web server to the end user’s browser; this allows the server to collect data from the browser. For more general information about cookies and how they are used on the Internet, please see www.cookiecentral.com.
frankk. uses cookies in order to identify visitors to the site, to acquire information about demographics as well as to identify browsing patterns.
It is not compulsory to agree to the use of cookies and you can configure your browser to do so. However, you should be aware that if you opt to decline the use of cookies, the site may not work to its optimum level, and you may not be able to access all the features.
Exercising your rights
You can contact us using the details below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.
frankk. details
If at any time you would like to contact frankk. about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at support@frankk.post or write to us at Data Protection Query, frankk., 6 – 7 Windsor Industrial Estate, Rupert Street, Birmingham, B7 4PR.
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